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FFP Global offers a complete range of Contact Center services, from Order Processing, to Cross Selling, to Help Desk Support that will enable your company to rapidly launch new initiatives and conduct integrated marketing and sales programs. FFP Global can complement your current resources and or replace current ones. For growing businesses, our solutions provide significant cost savings and numerous other competitive advantages.
The inherent flexibility of our systems, technologies and training programs seamlessly translates your specific business requirements into programs that truly reflect your business image and practices. Accordingly, FFP Global realizes that we are literally the voice of our clients and take this responsibility very seriously.
FFP has assembled a Client Service Team that is the best in the industry. Over 70% of our front line contact center management team started out as customer service representatives. Not only do they have great people skills, FFP personnel are highly knowledgeable in regulatory requirements such as DNC, HIPPA and Insurance issues.
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Account Management That Works For You
Each FFP Global client is assigned an Account Manager. This dedicated resource will proactively work with your company to ensure your total satisfaction with FFP. From initial program implementation through on-going support and service, your FFP Account Manager is a 24/7 contact you can count on to get things done. Our Account Manager program truly distinguishes FFP Global.
Multi-Media Contact Capabilities That Reach and Support Your Customers
Our full-featured inbound and outbound call centers are complemented by e-mail response management, call back, outbound dialing, chat, and web collaboration capabilities.
Grow Your Business with Scalable Programs
Through the use of FFP Global's own contact centers, we can offer over 700 inbound/outbound agent positions operating 24 hours a day, 7 days a week. As needed, we can bring in and manage thousands of additional agent positions.
Powerful Technology with Real Flexibility
FFP Global has made significant investments in advanced technology that offers proven benefits to our clients. For example, we can intelligently route customer inquiries via phone, e-mail, and web to self-service or live agents located anywhere in the world. Our Web enabled technical infrastructure is designed for client ease-of-use, and maximum flexibility and security.
Customer Agents Who Are Focused on Your Customer
Each one of our contact center representative has a web enabled desktop. FFP's innovative computer-assisted data entry system frees agents to focus on customer needs while quickly and accurately completing data entry. This full-featured system includes a customized order-taking screen that is completely configurable to our client's business. All product or service information is online for easy access with special scripts displayed on the screen as well as order formats.
Script Changes
On the fly changes to your program can be easily made by a contact center supervisor, who can then instantly update all representatives working in your program.
Multi-lingual Capabilities
We are able to support a diverse client base with representatives who are fluent in English, Spanish, Cantonese, Mandarin, Korean, Vietnamese, and Tagalog.
Customized Reports
FFP offers all its clients a full range of web accessible reports that include real time information on revenue, expenses, sales patterns, and other demographic information that can greatly assist in product and offer development. |  |
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