An essential part of providing customer service is the ability to accept product returns.

• Demand from retailers & wholesalers for manufacturers to handle product returns, replacements and repairs.

• Many manufacturers are not structured to handle returned products.

• Defective products result in added expenses throughout the distribution channel.

Customer Support - FFP provides live agent support for warranty and product specific customer concerns and questions.

Coordination - Proper return procedures require coordination between customer, customer service agent and warehouse. FFP provides systems to ensure proper communication amongst each party.

Receipt of Returns - Proper handling of each returned package requires careful opening and inspection, as well as product condition reporting.

Disposition of Returns - FFP follows the procedures established by our customers and is structured to handle product:

• Re-stocking
• Repair
• Shipment back to Manufacturer
• Disposition / Liquidation

Data Collection & Reporting - Proper collection of customer and product return data eliminates unnecessary waste and improves customer satisfaction.